The Ghana Revenue Authority (GRA) has appointed 350 Change Agents to aid in the implementation of the change management strategy adopted to co-ordinate all reforms within the authority.
The change management strategy follows the integration of the former revenue agencies into the GRA.
Speaking at the first Annual Conference for Change Agents, Commissioner of the Customs Division of the GRA, Mr Kuudamnur John Vianney pointed out that the integration of the revenue agencies will lead to resistance and adoption of negative attitudes by staff, hence the need to adopt a change in management strategy to solve this issue.
He emphasised that these Change Agents have been appointed and trained in all GRA offices nationwide to serve as communication channels of reforms within the GRA.
“The main objective of the change management programme is to build the capacity of Change Agents to co-ordinate all change issues and, secondly, to be used as communication channels of reforms within the authority,” he reiterated.
Mr Vianney added that the main duty of the Change Agents is to create awareness of the change processes and ensure its implementation and acceptance by their colleagues.
Aside these duties of the agents, he noted that it is the intention of management to build their capacity through the steering committee to develop mechanisms for resolving conflicts that may arise.
This, he said, can be effectively implemented by a governance structure for change management.
“To ensure effective implementation, a governance structure for change management has been recommended in the Change Management Strategy document. This comprises a Steering Group, Change Management Working Group, and a Project Management Group, each with specific responsibilities”, he averred.
He opined that the theme for the conference, ‘Sustaining the GRA Reforms: The Role of Change Agents’, is a reminder that the work of the agents must not be underestimated.
He further added that they should work in co-ordination, co-operation and understanding to improve their output.
These Change Agents, according to the authority, represents each office of the GRA across the country.